Solutions

Emotional Intelligence

The expression Emotional Intelligence or EI indicates a kind of intelligence or skill that involves the ability to perceive, assess and positively influence one's own and other people's emotions. Although popularized by Daniel Goleman, the science of Emotional Intelligence was originally researched and pioneered by Jack Mayer and Peter Salovey in 1990.

Mayer and Salovey's Four Branch Model of Emotional Intelligence

John D. Mayer, a psychologist and professor at the University of New Hampshire and Peter Salovey, a psychologist, Professor at Yale University and currently Dean of Yale College, originally introduced the term “Emotional Intelligence” in a series of research-based papers starting in 1990. They suggested that the capacity to perceive and understand emotions defined a previously unrecognized type of intelligence. The Mayer-Salovey model defines emotional intelligence as the capacity to understand emotional information and to effectively reason with emotions. More specifically, they divide emotional intelligence abilities into four categories in their four branch model:

  • the ability to accurately perceive emotions
  • the ability to use emotions to facilitate thinking
  • the ability to understand emotional meanings
  • the ability to manage emotions
  • These four abilities are assessed directly by the ability-based test known as the MSCEIT (Mayor Salovey, Caruso Emotional Intelligence Test ).

What is abundantly clear is that understanding and managing one’s emotions plays a critical role in the effectiveness of leaders and their ability to make decisions. It is virtually impossible to separate emotions and rational thought and to do so would eliminate valuable data for problem solving and decision-making.

In conjunction with Dr. David Caruso (the C in MSCEIT), we have developed a two-day workshop that utilizes a unique assessment that directly measures one’s ability to identify, use, understand, and manage their emotions. The workshop focuses on the interpretation, use, and application of EI abilities in the workplace. Emotional Intelligence: Critical Skills for Success is an infectious and highly motivational program. Using group activities, experiential exercises, and practical workplace applications participants are introduced to a practical and immensely valuable tool for problem solving and decision-making called the Emotional Blueprint.

Who Should Attend EI?

EI is beneficial for everyone in your organization, but especially your leaders. This program is designed for those who want to succeed and are serious about personal and professional excellence. Research indicates that people who have a high competency in EI are more likely to succeed than those whose strengths rely on previous experience only.

Topics Covered in EI

  • The MSCEIT Assessment
  • The 4 Core Abilities of Emotional Intelligence
  • The Corresponding 8 Factors of Emotional Intelligence
  • Emotions, Feeling and Moods
  • Building an Emotional Vocabulary
  • The Emotional Blueprint-Problem Solving and Decision Making
  • Styles and EI
  • Emotional “De-Railers”
  • Becoming an Emotionally Intelligent Leader
  • The MSCEIT assessment is on-line and easy to navigate. The information assesses individual strengths and developmental needs in the 4 abilities and 8 factors of emotional Intelligence. Each participant receives a personalized report detailing his or her level of competence in EI.

What are the Outcomes of EI?

At the conclusion of the EI Workshop, participants will be able to:

  • Gauge personal level of emotional intelligence
  • Understand how emotional intelligence affects performance
  • Detect potential de-railers
  • Understand the impact of EI on business
  • Develop a personal action plan for improvement

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